CUSTOMER SERVICE
FAQ - Shipping & Delivery
Delivery times range from 2 to 7 business days, depending on the destination. Shipping costs are
automatically calculated at checkout and vary based on the destination country and package weight.
Yes. We ship across the Gulf region and to selected other countries. Availability will be shown
during checkout.
Once your order has been shipped, you will receive a tracking code via email or WhatsApp. You
can monitor the package directly on the Aramex website or through our dedicated tracking page.
If you are unavailable, Aramex will attempt a new delivery or contact you to arrange a new date.
In some cases, the package may be held at the nearest Aramex pickup point.
FAQ - Orders & Purchases
To place an order, you must create an account with an email and a password.
Simply access our WhatsApp chat: there you’ll find the option to track your order quickly and
easily
No, it is not possible to modify or cancel an order once it has been placed.
Please contact Trendorus via email at info@trendorus.com, clearly describing the issue and
attaching photos if necessary
FAQ - Contact & Support
You can contact us via email at: info@trendorus.com
By email: 24 hours a day.
By WhatsApp: limited hours.
Yes, we offer support via WhatsApp from 10:00 AM to 6:00 PM, Saturday to Thursday.
FAQ - Orders and Account
You can create an account by clicking on ‘Register’ on the homepage and filling in the required fields with your email and a password. It’s simple and only takes a few seconds
Yes. By logging into your personal account, you can view your order history, current status, and shipping details.
Once logged in, you can modify your personal data, password, and shipping addresses from the ‘My Account’ section.
Go to the login page and click on ‘Forgot password?’. You will receive an email with a link to reset it securely.
Yes, you can request cancellation of your membership at the end of each December 31st.
No, the membership does not renew automatically.
Yes, you will receive your digital card via email.